Publisher
MicroSabio
22704 Ventura Blvd., #476
Woodland Hills, CA 91364 USA
Web site: www.microsabio.com
Email: info@microsabio.com
voice: 818-710-8437
fax: 818-704-4882
Jack McGregor has been developing and documenting A-Shell since 1994, and his authorship continues through the date of this publication. Ty Griffin is responsible for editing, formatting, spilling and pulbishing.
Documentation
The MicroSabio web site documents page contains current documentation on A-Shell and related software products from MicroSabio. The documents in the A-Shell collection are available in multiple formats: HTML, Windows Help (CHM) and PDF, to name the most common. If you do not find the document format you prefer, contact MicroSabio and inquire.
See "Help Menu Links" in the A-Shell Setup Guide for information on accessing A-Shell documentation from within A-Shell.
Additional information on A-Shell documentation—quite a lot, actually—is available under the heading "A-Shell Doc Overview" later in this document.
Support
MicroSabio provides extraordinarily good support for A-Shell and its other software products.
The first place to go with a question is the A-Shell forum, also known as the "Bulletin Board" (BBS) and the "A-Shell Network." You can search the forum by keyword, quite possibly finding the answer(s) you need. If not, then post your question there; you have to create an account to post a question, but doing so is painless and free. (Email us if you have any problems or questions about signing up.) All of the forums are moderated by MicroSabio, which means that if another user or developer does not answer your inquiry, MicroSabio staff will.
The main MicroSabio web site contains a variety of documentation, utility, and other support pages and downloads.
If you are not getting satisfaction via these support avenues, send MicroSabio an email with your question and it will be answered promptly.
MicroSabio provides free email support for A-Shell operational issues to anyone with a current maintenance contract, and also within the first 90 days of purchasing a license. If you are running a demo copy for evaluation purposes, you can obtain free support on the BBS. If you would like a free pre-sales consultation, please contact MicroSabio. Either of these avenues is also a good way to discuss or initiate a request for more advanced support than what we can provide for free (such as help with developing subroutines, custom enhancements to A-Shell, etc.) We pride ourselves on providing a higher level of support than most other software developers with whom you may be familiar, so don't hesitate to take advantage of it.